Shift Supervisor Management Trainee - CVS Health

Providence, RI 02863

Posted: 04/13/2020 Industry: Customer Service/Call Center/Retail Job Number: 1568

Job Description


Skills for Rhode Island’ s Future is recruiting candidates for CVS Health. Please read more about Skills for Rhode Island’ s Future at the end of this job description.

COMPANY NAME: CVS Health
JOB TITLE: Shift Supervisor Management Trainee
LOCATION: Various Locations Across RI, MA & CT
HOURS: Full-Time, Part-Time
 

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Key Responsibilities:

1. Management
• Work effectively with store management and store crews
• Supervise the store’ s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews

2. Customer Service
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality

Required Qualifications:

Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

Preferred Qualifications:

Experience in retail

Education
High school diploma or equivalent required

About CVS Health:

We share a single, clear purpose: helping people on their path to better health. No matter your discipline or expertise, you’ ll be part of a team working toward a bold new approach to health care.

Millions of times a day, close to home and across the country, we’ re helping people on their path to better health. Because we’ re present in so many moments, in ways that are more affordable and effective, we’ re able to positively influence health behavior and shape the future of health care for people, businesses and communities.

It’ s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’ s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’ re pioneering a bold new approach to total health. As a CVS Health colleague, you’ ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer.

Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


HOW TO APPLY
For more information and a full job description, please visit Skills for Rhode Island’ s Future website at www.skillsforri.com/jobs. Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and CVS Health will make the final hiring decisions.


WHY APPLY THROUGH SKILLS FOR RHODE ISLAND’ S FUTURE
Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work and on a path to a career that pays well. Skills for Rhode Island’ s Future’ s team will guide and provide you with support throughout the hiring process.

Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Meet Your Recruiter

Onika Lord

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