Shift Supervisor/Key Holder - Massage Envy

Cranston, RI 02920

Posted: 08/18/2020 Industry: Hospitality/Food Service Job Number: 2040

Job Description

Skills for Rhode Island’ s Future is recruiting candidates for Massage Envy. Please read more about Skills for Rhode Island’ s Future at the end of this job description.

COMPANY NAME: Massage Envy
JOB TITLE: Shift Supervisor/Key Holder
LOCATION: East Greenwich, RI
HOURS: Varies

Massage Envy is the leader in accessible massage and skin care. As a Shift Supervisor/Key Holder at their East Greenwich franchised location, you' ll join a wellness community that' s 35, 000 strong. And you have a meaningful role to play as you:

- Help clients understand the benefits of regular massage, skin care and stretch.

- Establish relationships with members and guests to grow and retain a client base.

- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Key Responsibilities:

Your role is converting guests to members, retaining members, acting as manager-on-duty for minimal periods of time, and opening/closing the business during assigned shifts. This includes:

- Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

- Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

- Driving member retention through outreach via phone and email to current members.

- Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

- Protecting our workplace culture by recognizing and driving team goals and building positive relationships with team members. Supporting staff during clinic manager absence.

Successful candidates will have:

- Sales superstars who aren' t afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

- People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’ t the easy thing).

- Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

- Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

- Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

- Great teammates who can lead a team in a fun and fast-paced environment.

- Leadership at its finest by being punctual, reliable and professional.

- Supporters of total body care with a general knowledge of massage and skin care services.

For more information and a full job description, please visit Skills for Rhode Island’ s Future website at Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and Massage Envy will make the final hiring decisions.

Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills for Rhode Island’ s Future’ s team will guide and provide you with support throughout the hiring process.
Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Meet Your Recruiter

Onika Lord

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