Shift Supervisor/Key Holder - Massage Envy

Cranston, RI 02920

Posted: 08/18/2020 Industry: Hospitality/Food Service Job Number: 2040

Job Description


Skills for Rhode Island’ s Future is recruiting candidates for Massage Envy. Please read more about Skills for Rhode Island’ s Future at the end of this job description.

COMPANY NAME: Massage Envy
JOB TITLE: Shift Supervisor/Key Holder
LOCATION: East Greenwich, RI
HOURS: Varies

Massage Envy is the leader in accessible massage and skin care. As a Shift Supervisor/Key Holder at their East Greenwich franchised location, you' ll join a wellness community that' s 35, 000 strong. And you have a meaningful role to play as you:

- Help clients understand the benefits of regular massage, skin care and stretch.

- Establish relationships with members and guests to grow and retain a client base.

- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Key Responsibilities:

Your role is converting guests to members, retaining members, acting as manager-on-duty for minimal periods of time, and opening/closing the business during assigned shifts. This includes:

- Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

- Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

- Driving member retention through outreach via phone and email to current members.

- Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

- Protecting our workplace culture by recognizing and driving team goals and building positive relationships with team members. Supporting staff during clinic manager absence.

Successful candidates will have:

- Sales superstars who aren' t afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

- People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’ t the easy thing).

- Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

- Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

- Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

- Great teammates who can lead a team in a fun and fast-paced environment.

- Leadership at its finest by being punctual, reliable and professional.

- Supporters of total body care with a general knowledge of massage and skin care services.


HOW TO APPLY
For more information and a full job description, please visit Skills for Rhode Island’ s Future website at www.skillsforri.com/jobs. Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and Massage Envy will make the final hiring decisions.


WHY APPLY THROUGH SKILLS FOR RHODE ISLAND’ S FUTURE
Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills for Rhode Island’ s Future’ s team will guide and provide you with support throughout the hiring process.
Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Meet Your Recruiter

Onika Lord

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