Roadside Assistance Technician - AAA Northeast

Providence, RI 02904

Posted: 01/11/2021 Industry: Customer Service/Call Center/Retail Job Number: 2339

Job Description

Skills for Rhode Island's Future (Skills RI) is recruiting Roadside Assistance Technicians for AAA Northeast. Please read more about Skills RI at the end of this job description.

COMPANY: AAA Northeast

JOB TITLE: Roadside Assistance Technician  

HOURS: Mix of Midday & Second Shift Positions; Full-Time 


The Roadside Technician is responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle. Tow Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival). They ensure member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services. Provides minor mechanical assistance (if trained and equipped) in attempt to get member’s vehicle on-the-go instead of tow. If not successful, then tow disabled vehicles to repair facilities or other member requested destinations.

Responds to Member’s request for service: 
Accepts calls and responds to Dispatch or members with ETA to destination.
Locates members and greets members to take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation.
Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.

Provides efficient minor mechanical assistance (if trained and equipped) and towing service:
Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a certain situation.
Provides battery boost as appropriate; follows all safety procedures.
If towing is required, safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate.


  • High School diploma or GED 
  • Must be 21+ to operate
  • Active and valid driver’s license for more then 3 years issued by only one state or jurisdiction required 
  • Able to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employee 
  • Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy 
  • Any hands-on work experience such as: automotive, commercial driving, mechanical, electrical, manufacturing. Any sort of mechanical aptitude is needed.


Applicants interested in this position will be screened by Skills RI and the employer will make the final hiring decisions.



Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills RI’s team will guide and provide you with support throughout the hiring process.

Skills RI has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Meet Your Recruiter

Nicholas Rayta

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