NRI Career Academy: Banking | Securities | Sales | Call Center | Customer Service | Training Program

Woonsocket, RI 02895

Posted: 09/26/2022 Industry: Customer Service/Call Center/Retail Job Number: 3132

Job Description

Skills for Rhode Island's Future (Skills RI) is recruiting training candidates for the NRI Career Academy, a 10-week long training program out of Woonsocket, RI that prepares candidates for careers in Banking, Securities, Sales, Call Centers and Customer Service.

TRAINING TITLE: NRI Career Academy: Banking | Securities | Sales | Call Center | Customer Service | Training Program

START DATE: September/October 2022

HOURS: Mon-Fri; 9:30am-3:30pm

WHERE: 115 Main Street, Woonsocket, RI (In-person)

STIPEND: $500 (based on attendance/participation)


This is a tuition free, 10-week training for individuals interested in customer service industries. Customer Service Essentials, Contact Center Basics, Sales, Banking, Securities Industry, and Work Readiness (Soft Skills, Resume Writing and more!) are some of the topics that will all be covered by this training program. 

Participants will learn how to strengthen their customer service skills by participating in an interactive training that incorporates blended learning opportunities such as classroom-style instruction, role play, simulations, and self-paced activities.

Successful graduates will receive specialized certificates from CCRI, Roger Williams University, Bryant University, and NRI Career Academy and be ready for employment in securities, customer service, sales, banking, financial services, and other exciting roles!

As an added benefit, all students will be granted access to case managers and employment specialists to support them during their training.


- RI Resident

- Must be 18 yrs. or older

- GED or High School Diploma

- Basic computer skills

- Ability to pass a background check

- Commitment to attend every day on-time for the duration of the training

- Commitment to pursue employment upon completion of the program

- Pass a CASAS Exam with an 8th grade reading level and 6th grade math

- Fair to good credit score or willingness to work towards it

- Bilingual candidates are encouraged to Apply


- Intermediate computer skills; Microsoft Office Suite / dual-monitor experience is a plus

- Pass a CASAS Exam with higher than an 8th grade reading Level and higher than 6th grade math

- Experience in people-facing industries including service, retail, healthcare, or hospitality

- Ability to demonstrate a passion for quality customer service

- No finance background…No problem!

- Desire to learn more about careers in financial services


Applicants interested in this position will be pre-screened and interviewed by Skills RI and NRI Career Academy will make the final selection.


Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills RI’s team will guide and provide you with support throughout the selection process.

Skills RI has agreements with training providers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Meet Your Recruiter

Ryan Burdick

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