Medicare Call Center Representative - Blue Cross Blue Shield of Rhode Island

Providence, RI 02903

Posted: 05/29/2019 Industry: Customer Service/Call Center Job Number: 1639

Skills for Rhode Island’ s Future is recruiting candidates for Blue Cross Blue Shield of Rhode Island.  Please read more about Skills for Rhode Island’ s Future at the end of this job description. 

COMPANY NAME:  Blue Cross  Blue Shield of Rhode Island
JOB TITLE:    Medicare Call Center Representative
LOCATION: Providence, RI
HOURS:  Full Time

Key Responsibilities:
  • Serve as an advocate for Medicare members by responding to the members' inquiries regarding benefits, products, services, resources, network, and policies.
  • Identify problems affecting members and providers; notify the appropriate business area(s) to resolve issues and track resolution.
  • Support the organization' s retention strategy by providing exceptional service to members and providers by building and maintaining top-notch relationships in every interaction.
  • Ensure compliance in all aspects of activities with internal policies, as well as all regulatory agencies.
  • Identify cross-sell opportunities for ancillary products such as dental insurance.
  • Maintain records of customer interactions, process changes to member accounts, record inquiry details and actions, and refer unresolved issues to appropriate internal departments for additional research.

Successful candidates will have:
  • High school diploma required; Associate’ s degree preferred.
  • Up to two years of experience in a customer service environment required.
  • Must successfully pass Customer Service Assessments.
  • Must successfully pass Medicare Certification.
  • Ability to work in a fast-paced call center.
  • Knowledge of health insurance or managed care operations preferred.
  • Bilingual skills preferred.
  • Knowledge or experience in working with customers.
  • Ability to gather and retrieve information in an organized manner.
  • Excellent communication (both written and verbal) and customer relationship skills.
  • Problem-solving skills.
  • Empathy and patience.
  • Ability to solve problems.
  • Computer navigation skills.
  • Time management skills.
  • Ability to work independently and with a team.
  • Ability to meet established time and quality standards.
  • Ability to exercise sound judgment.

For more information and a full job description, please visit Skills for Rhode Island’ s Future website at  Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and Blue Cross  Blue Shield of Rhode Island will make the final hiring decisions. 
Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills for Rhode Island’ s Future’ s team will guide  and provide you with support  throughout the hiring process.
Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Shawnee Taveras Lopez

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