Medicare Call Center Representative - Blue Cross Blue Shield of Rhode Island

Providence, RI 02903

Posted: 05/29/2019 Industry: Customer Service/Call Center Job Number: 1639

Skills for Rhode Island’ s Future is recruiting candidates for Blue Cross Blue Shield of Rhode Island.  Please read more about Skills for Rhode Island’ s Future at the end of this job description. 

COMPANY NAME:  Blue Cross  Blue Shield of Rhode Island
JOB TITLE:    Medicare Call Center Representative
LOCATION: Providence, RI
HOURS:  Full Time


Key Responsibilities:
  • Serve as an advocate for Medicare members by responding to the members' inquiries regarding benefits, products, services, resources, network, and policies.
  • Identify problems affecting members and providers; notify the appropriate business area(s) to resolve issues and track resolution.
  • Support the organization' s retention strategy by providing exceptional service to members and providers by building and maintaining top-notch relationships in every interaction.
  • Ensure compliance in all aspects of activities with internal policies, as well as all regulatory agencies.
  • Identify cross-sell opportunities for ancillary products such as dental insurance.
  • Maintain records of customer interactions, process changes to member accounts, record inquiry details and actions, and refer unresolved issues to appropriate internal departments for additional research.

Successful candidates will have:
  • High school diploma required; Associate’ s degree preferred.
  • Up to two years of experience in a customer service environment required.
  • Must successfully pass Customer Service Assessments.
  • Must successfully pass Medicare Certification.
  • Ability to work in a fast-paced call center.
  • Knowledge of health insurance or managed care operations preferred.
  • Bilingual skills preferred.
  • Knowledge or experience in working with customers.
  • Ability to gather and retrieve information in an organized manner.
  • Excellent communication (both written and verbal) and customer relationship skills.
  • Problem-solving skills.
  • Empathy and patience.
  • Ability to solve problems.
  • Computer navigation skills.
  • Time management skills.
  • Ability to work independently and with a team.
  • Ability to meet established time and quality standards.
  • Ability to exercise sound judgment.


HOW TO APPLY
For more information and a full job description, please visit Skills for Rhode Island’ s Future website at www.skillsforri.com/jobs.  Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and Blue Cross  Blue Shield of Rhode Island will make the final hiring decisions. 
WHY APPLY THROUGH SKILLS FOR RHODE ISLAND’ S FUTURE
Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills for Rhode Island’ s Future’ s team will guide  and provide you with support  throughout the hiring process.
Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Shawnee Taveras Lopez

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