Manages Services Engineer - Innovex

Lincoln, RI 02865

Posted: 07/18/2018 Industry: IT Job Number: 975

Skills for Rhode Island’ s Future is recruiting candidates for the Innovex.  Please read more about Skills for Rhode Island’ s Future at the end of this job description. 

COMPANY NAME:  Innovex

JOB TITLE:   Managed Services Engineer

LOCATION: Lincoln, RI

Technical representative responsible for client care and maintenance of information technology equipment. A Managed Services Engineer delivers the high quality consultation and technical solutions while also demonstrating superior professionalism.

Key Responsibilities:
  • Handle customer’ s technical issues and concerns on a daily basis via telephone, email or onsite.
  • Primary contact for all client technical consultation
  • Diagnose and Repair at an expert level for issues relating to desktops, servers, network infrastructure, operating systems and information security
  • Provide timely resolution to advanced and complex technical problems
  • Identify areas for improvement as it relates to their technical infrastructure and communicate to a Senior Systems Engineer or the Director of Technology
  • Work directly with a Senior Systems Engineer or the Director of Technology to upsell client after identifying need for improvement, upgrade or replacement
  • Install servers, networking, operating systems, appliances, applications and other supporting technical equipment as required to fulfill scope of work
  • Maintain up to date industry knowledge required to provide effective and efficient technical implementation services
  • Perform Sales Engineering / Sales Support as required

Successful candidates will have:
  • Associate’ s Degree in Computer Science or related field
  • 4-year degree in computer technology, preferred
  • 5+ years’ experience in Information Technology
  • Customer service focused and detail oriented
  • Intermediate Networking knowledge - Layer 2, Layer 3
  • Extreme Networking experience is a plus
  • Intermediate  Firewall / UTM knowledge
  • SonicWALL experience is a plus
  • Windows Server 2008 R2 and above
  • Microsoft Remote Desktop Server
  • Microsoft O365 Administration experience
  • Virtualization administration knowledge
  • VMWare is a requirement
  • Must have at least one technical certification to be considered, but the following areas of certification are a plus: VMWare or Microsoft

HOW TO APPLY   

For more information and a full job description, please visit Skills for Rhode Island’ s Future website at www.skillsforri.com/jobs.  Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and the Innovex will make the final hiring decisions. 

WHY APPLY THROUGH SKILLS FOR RHODE ISLAND’ S FUTURE

Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills for Rhode Island’ s Future’ s team will guide  and provide you with support  throughout the hiring process.

Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

 

Nicholas Rayta

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