Manages Services Engineer - Innovex

Lincoln, RI 02865

Posted: 07/18/2018 Industry: IT Job Number: 975

Skills for Rhode Island’ s Future is recruiting candidates for the Innovex.  Please read more about Skills for Rhode Island’ s Future at the end of this job description. 


JOB TITLE:   Managed Services Engineer


Technical representative responsible for client care and maintenance of information technology equipment. A Managed Services Engineer delivers the high quality consultation and technical solutions while also demonstrating superior professionalism.

Key Responsibilities:
  • Handle customer’ s technical issues and concerns on a daily basis via telephone, email or onsite.
  • Primary contact for all client technical consultation
  • Diagnose and Repair at an expert level for issues relating to desktops, servers, network infrastructure, operating systems and information security
  • Provide timely resolution to advanced and complex technical problems
  • Identify areas for improvement as it relates to their technical infrastructure and communicate to a Senior Systems Engineer or the Director of Technology
  • Work directly with a Senior Systems Engineer or the Director of Technology to upsell client after identifying need for improvement, upgrade or replacement
  • Install servers, networking, operating systems, appliances, applications and other supporting technical equipment as required to fulfill scope of work
  • Maintain up to date industry knowledge required to provide effective and efficient technical implementation services
  • Perform Sales Engineering / Sales Support as required

Successful candidates will have:
  • Associate’ s Degree in Computer Science or related field
  • 4-year degree in computer technology, preferred
  • 5+ years’ experience in Information Technology
  • Customer service focused and detail oriented
  • Intermediate Networking knowledge - Layer 2, Layer 3
  • Extreme Networking experience is a plus
  • Intermediate  Firewall / UTM knowledge
  • SonicWALL experience is a plus
  • Windows Server 2008 R2 and above
  • Microsoft Remote Desktop Server
  • Microsoft O365 Administration experience
  • Virtualization administration knowledge
  • VMWare is a requirement
  • Must have at least one technical certification to be considered, but the following areas of certification are a plus: VMWare or Microsoft


For more information and a full job description, please visit Skills for Rhode Island’ s Future website at  Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and the Innovex will make the final hiring decisions. 


Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills for Rhode Island’ s Future’ s team will guide  and provide you with support  throughout the hiring process.

Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.


Nicholas Rayta

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