Human Resources Call Center Representative - CVS Health

Woonsocket, RI 02895

Posted: 09/08/2020 Industry: Healthcare Services/Human Services Job Number: 2291

Job Description


Skills for Rhode Island’ s Future is recruiting candidates for CVS Health. Please read more about Skills for Rhode Island’ s Future at the end of this job description.

COMPANY NAME:  CVS Health
JOB TITLE:  HRCCC Call Center Representative
LOCATION:  Cumberland, RI
HOURS: Full-Time

In this role as a HR Coronavirus Call Center Representative, you will be: Accountable for the delivery of outstanding Customer Service through a strong commitment to CVS Health colleague needs with a demonstrated commitment to adhering to service levels, first call resolution and overall colleague satisfaction. This position requires the timely and efficient response to colleague inquiries regarding the coronavirus (COVID-19). Responsible for using HR systems and knowledge material to respond to inquiries, document and escalate cases as needed. All required training will be provided and supported.

Key Responsibilities:
- Respond to leave of absence inquiries regarding quarantine protocol due to the coronavirus (COVID-19).
-  Open leave cases for colleagues who must be placed in quarantine based on the established quarantine protocols.
-  Utilize the CVS Health myLeave Absence Management platform to initiate and respond to leave of absence requests for personal leaves, health leaves and quarantine cases.
-  Communicating to colleagues, HR team members as well as managers / supervisors and other key stakeholders either verbally and / or in writing.

Successful Candidates will have:
-  1+ years of call center experience and/or customer service experience.
-  Human Resource experience is preferred but not required. Basic knowledge of leave of absence and FMLA is a plus.
-  Excellent communication skills, including a strong command of the English language and the ability to clearly articulate details over the telephone.
-  Ability to function in a high volume, production oriented, time sensitive environment.
-  Ability to work with a high degree of accuracy and attention to detail. • Excellent written, verbal and listening skills to reflect a friendly, positive disposition.
-  Demonstrated ability to maintain information in the strictest of confidence.
-  Ensure the delivery of meaningful, high-quality, timely service to our customers.
-  Ensure customer information is processed efficiently, accurately, and thoroughly
-  Proficiency with Microsoft Office Products.
-  Strong customer service skills exhibiting a courteous telephone etiquette, patience and professionalism.
-  Ability to provide empathetic services to our customers.
-  Flexibility to work from various shifts
-  Regular and timely attendance is an essential function of the job.

Education Requirements:
- Verifiable GED or Diploma is required.  
- Verifiable Associate’ s degree in related field or verifiable equivalent work experience, candidates with verifiable work experience will be accepted without the associates.


HOW TO APPLY
For more information and a full job description, please visit Skills for Rhode Island’ s Future website at www.skillsforri.com/jobs. Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and CVS Health will make the final hiring decisions.


WHY APPLY THROUGH SKILLS FOR RHODE ISLAND’ S FUTURE
Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills for Rhode Island’ s Future’ s team will guide  and provide you with support  throughout the hiring process.

Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Meet Your Recruiter

Caci Gleason

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