Healthcare Customer Service Representative

RI

Posted: 04/13/2020 Industry: Customer Service/Call Center/Retail, Healthcare Services/Human Services Job Number: 2113

Job Description


Skills for Rhode Island’ s Future is recruiting Healthcare Customer Service Representatives. Please read more about Skills for Rhode Island’ s Future at the end of this job description.

JOB TITLE: Healthcare Customer Service Representative
LOCATION: Rhode Island

Key Responsibilities:

- Answers incoming telephone calls from a diversified customer base in a prompt accurate and courteous manner

- Responds to requests for direct dial numbers department numbers physician on-call status all emergency teams and department functions utilizing an automated computerized system.

- Schedule patients using computerized scheduling system. Assists patients in person or over the phone when needing to reschedule or cancel their appointments. Schedules follow-up appointments

- Updates database and customer profiles to reflect the most current contact information to facilitate expeditious location of essential medical and non-medical personnel

- Handles special and priority calls such as medical emergencies

- Monitors and responds to various alarms for all affiliates using specific procedures as documented

- Upon request pages physicians hospital personnel and others. Dispatches the appropriate emergency personnel following specific procedures

- Records accurate complete messages and dispatches same via individual preference (Fax Email Cell Pager) for Answering Service Customers

- Maintains confidentiality of customer information

- Performs other related duties as assigned

- Handles and resolves customer complaints concerns

- Manages and escalates priority issues

- Continue efforts to enhance service excellence focusing on communication compassion and customer satisfaction

- Supports the department to maintain performance in quality outcome measures

Successful candidates will have:

- A level of knowledge normally obtained through completion of high school or its equivalent

- Basic Medical Terminology in order to respond and direct calls to the appropriate physician clinic emergency facility etc.

- One year experience in a call center or customer service environment

- Ability to work collaboratively with all team members

- Must have Proficient written and verbal communication skills to effectively process a high volume of calls and telephone requests

- Respond to all customer and emergency calls in a confident rapid accurate pleasant and professional manner

- Requires exceptional and critical thinking and analytical skills

- Ability to work under minimal supervision

- Requires strong communication customer service interpersonal skills and telephone etiquette

- Ability to remain calm in emergency situations

- Ability to prioritize work flow according to pre-set instructions

- Ability to communicate with all levels of internal and external customers

- Bilingual preferred but not required


HOW TO APPLY
For more information and a full job description, please visit Skills for Rhode Island’ s Future website at www.skillsforri.com/jobs. Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and the company will make the final hiring decisions.


WHY APPLY THROUGH SKILLS FOR RHODE ISLAND’ S FUTURE
Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills for Rhode Island’ s Future’ s team will guide and provide you with support throughout the hiring process.
Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Meet Your Recruiter

Hernan Cumplido

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