Customer Support Representative (Temporarily Remote) - AAA Northeast

Providence, RI 02904

Posted: 04/06/2021 Industry: Customer Service/Call Center/Retail Job Number: 2507

Job Description

Skills for Rhode Island's Future (Skills RI) is recruiting Customer Support Representative positions for AAA Northeast. Please read more about Skills RI at the end of this job description.

COMPANY: AAA Northeast

JOB TITLE: Customer Support Representative (Work From Home) 

HOURS: Mix of Schedules Depending on Need; Monday - Friday: 8:00am-8:00pm & Saturday: 9:00am - 7:00pm 

RESPONSIBILITIES:

  • Takes road service calls while dealing with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.). Gathers information regarding road service calls including: verification of membership number, name, telephone number, e-mail, vehicle description and location, nature of vehicular problem.
  • Utilizes department/program software to ensure we capture accurate information, prioritize calls for safety issues, and research membership status.
  • Takes required action to help member determine exact location of disabled vehicle or meeting place. (i.e., asking probing questions and referring to maps or other materials.)
  • Adheres to department standards for after call work, talk time, and staffed time. (45%)
  • Provides information to members on road service policies and procedures. (35%)
  • Determines appropriate course of action for each call received, consulting with a supervisor for members with special circumstances; attempts to accommodate members in "borderline" situations, including membership verification and new member’s applications. (20%)
QUALIFICATIONS:
  •  Education/Licenses/Certifications:
    High School diploma or GED required, or 4 years of experience in lieu of degree
  • Experience:
    1 year Customer Service experience required
    1 year Call Center experience preferred


HOW TO APPLY   

For more information and a full job description, please visit Skills for Rhode Island’s Future website at www.skillsforri.com/jobs

Applicants interested in this position will be screened by Skills for Rhode Island’s Future and AAA Northeast will make the final hiring decisions. 

WHY APPLY THROUGH SKILLS RI

Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills RI’s team will guide and provide you with support throughout the hiring process.

Skills RI has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Meet Your Recruiter

Nicholas Rayta

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

Translate »