Customer Service Representative - Santander Bank

East Providence, RI 02914

Posted: 06/03/2021 Industry: Customer Service/Call Center/Retail Job Number: 2515

Job Description

Skills for Rhode Island's Future (Skills RI) is recruiting Customer Service Representative for Santander Bank in East Providence, RI.  Please read more about Skills RI at the end of this job description.

COMPANY: Santander Bank
JOB TITLE: Customer Service Representative
LOCATION: East Providence, RI
HOURS: Full-Time

Key Responsibilities:

  • Stays informed of changes in bank products, services and procedures
  • Identifies Customer needs, educates and sell customers on bank products, services and recommends solutions
  • Responds to customer inquiries regarding mailings (i.e. statements, promotions, mortgage notices, escrow notices, etc.)
  • Assesses customer needs beyond the immediate reason for contact
  • Provides consistent quality customer service to internal and external customers that meet or exceed Santander's standards
Successful candidates will have: 
  • High school diploma or equivalent
  • Minimum 6 months customer service experience
  • Basic aptitude for math, and proven ability to work with systems, accuracy in typing
  • Ability to adjust to a changing environment
  • Ability to educate customer on a service or product solution
  • Ability to empathize with a customer and take ownership of an issue
  • Bi-lingual specialty skill desired (Spanish and English)
  • Desire to grow within an organization

HOW TO APPLY
For more information and a full job description, please visit Skills for Rhode Island’s Future website at www.skillsforri.com/jobs. Applicants interested in this position will be screened by Skills for Rhode Island’s Future and Santander Bank will make the final hiring decisions. 


WHY APPLY THROUGH SKILLS FOR RHODE ISLAND’ S FUTURE
Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills for Rhode Island’s Future’s team will guide and provide you with support throughout the hiring process.
Skills for Rhode Island’s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Meet Your Recruiter

Nicholas Rayta

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