Citizens Banker - Citizens Bank

Cranston, RI 02920

Posted: 05/26/2021 Industry: Professional Services/Administration/Education Job Number: 2560

Job Description

Skills for Rhode Island’s Future is recruiting candidates for Citizens Bank. Please read more about Skills for Rhode Island’s Future at the end of this job description. 

COMPANY NAME: Citizens Bank
JOB TITLE: Citizens Banker
LOCATION: Rhode Island
HOURS: Full-Time 


Citizens Bankers devote their time getting to know their customers and building lasting relationships by providing trusted advice. Using your strong communication and problem-solving skills — along with your wide range of financial knowledge — you will anticipate your customers’ wishes and address almost every need. Your laser focus on delivering an exceptional experience means every customer leaves happy, not just today, tomorrow, and for years to come.

Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building strong relationships with customers, then this is the job for you!

Citizens Bankers are the face of the branch. You will get to know customers’ personal financial goals and recommend tailored solutions to meet their needs — like planning for the future, buying a home, or opening a new credit card. Not only that, but you will also introduce customers to new, more efficient ways of banking online, through our award-winning mobile app and ATMs. Everyone in the branch environment thrives when you work together to meet individual and team goals. You can also take advantage of training, coaching, and career planning to grow your career into branch management or another exciting role at Citizens.

Key responsibilities: 

  • Be the face of Citizens; be professional, friendly and helpful with every interaction
  • Work closely with new and existing customers to understand their financial needs and deepen relationships
  • Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing, and investing needs
  • Help customers bank more efficiently using the web, mobile, and ATM banking
  • Acquire new customers through outbound phone checkups and in-store prospecting
  • Collaborate with your partners in Wealth, Mortgage, and Business Banking to help customers with more complex financial needs
  • Contact customers to schedule a time to discuss their personal financial goals
  • Provide financial education and services to customers to help them fit banking into their everyday lives
  • Comply with all financial policies and procedures, state and local laws and regulations

Successful candidates will have: 

  • High School degree or GED required
  • 2 years of sales and customer service experience
  • Strong listening and customer service skills
  • Ability to effectively ask questions and identify needs to enhance the customer relationship
  • Commitment to building relationships through phone engagements
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to problem solve and provide solutions to customer issues
  • Ability to strengthen relationships with teammates, business partners, and specialists through collaboration
  • Self-motivated, confident, and ability to multitask effectively
  • Ability to work branch hours, which can include weekends and evenings
  • If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).

What we offer:

  • Meaningful work & relationships
  • You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
  • Commitment to community - You'll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you
  • Recognition & reward - You'll see your hard work rewarded with promotion, growth and new opportunities
  • Training & development - You'll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you
  • Exceptional benefits - You'll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You'll also get a discount on thousands of gyms, studios and fitness centers.


For more information and a full job description, please visit Skills for Rhode Island’s Future website at Applicants interested in this position will be screened by Skills for Rhode Island’s Future and the Citizens Bank will make the final hiring decisions.

Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills for Rhode Island’s Future’s team will guide and provide you with support throughout the hiring process.
Skills for Rhode Island’s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Meet Your Recruiter

Nicholas Rayta

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