Call Center and Banking Training Program - NRI Career Academy

Providence, RI 02891

Posted: 04/14/2021 Industry: Customer Service/Call Center/Retail Job Number: 1655

Job Description

Skills for Rhode Island's Future (Skills RI) is recruiting Training Candidates for the NRI Career Academy (Call Center and Banking Training Program) in Providence, Rhode Island sponsored by the Northern Rhode Island Career Academy.

TRAINING TITLE: NRI Career Academy (Call Center and Banking Training Program)

START DATE: May 17th, 2021

HOURS: Mon-Fri; 9:30am-3:30pm

WHERE: Rhode Island (Train from Home / Virtual)


This is a free, paid 10-week training for individuals interested customer service industries. Sales, Customer Service Essentials, Call Center Basics and Job Readiness (Soft Skills, Resume Writing and more!) will be covered by this training. Participants will learn how to strengthen their customer service skills by participating in an interactive training that incorporates blended learning opportunities such as classroom-style instruction, role play, simulations, and self-paced activities. Successful graduates will receive specialized certificates from CCRI and Roger Williams University and be ready for employment in customer service, sales, banking and other exciting roles!


- Must be 18 yrs. or older

- GED or High School Diploma

- Basic computer skills

- Ability to pass a background check

- Internet connection and access to Zoom via a laptop/tablet or smart phone

- Commitment to attend every day on-time for the duration of the training



Applicants interested in this position will be pre-screened and interviewed by Skills RI and Northern Rhode Island Career Academy will make the final selection.


Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills RI’s team will guide and provide you with support throughout the selection process.

Skills RI has agreements with training providers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Meet Your Recruiter

Duncan Ermer

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