Call Center Representative - CVS Health

Lincoln, RI

Posted: 10/10/2019 Industry: Customer Service/Call Center Job Number: 1635

Skills for Rhode Island’ s Future is recruiting candidates for CVS Health.  Please read more about Skills for Rhode Island’ s Future at the end of this job description. 

JOB TITLE:   Call Center Representative
LOCATION:  Lincoln, RI
HOURS:  2nd shift, Weekends and Holidays Required

Key Responsibilities:

- Resolve customer concerns via the phone, email, online chat or social media ensuring security while maintaining required confidentiality standards.

- Technical expertise to diagnosis, troubleshoot and provide technical guidance on the use of Management/Web/Mobile App and CVS Photo Digital functionality.

- Advanced analytical and problem solving skills to identify and provide immediate resolution.

- Ability to document clear and concise issue tickets accurately depicting the scope of the issue and outcome.

- Ability to learn and multi-task through multiple support applications.

- Escalate priority issues through ticketing application and follow up customer communication when required.

- Coordination with local CVS retail locations for resolution when necessary.

- Operational tasks and projects as assigned to support the business as needed.

Successful candidates will have:

- Verifiable High School diploma or GED is required, College degree preferred.

- 1+ years in a customer service role, or relevant experience.

- 1+ years MS Office experience.

- Experience providing customer service in a call center environment, collaborating with external vendors, working in retail or healthcare, making decisions independently and determining when escalation is necessary preferred.

- Excellent verbal and written communication skills.

- Superior telephone etiquette.

- Knowledge of principles and processes for providing world class customer service.

- Intermediate level in keyboarding skills and Microsoft Excel/Word.

- Ability to multi-task using various support applications simultaneously

For more information and a full job description, please visit Skills for Rhode Island’ s Future website at  Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and CVS Health will make the final hiring decisions. 

Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills for Rhode Island’ s Future’ s team will guide  and provide you with support  throughout the hiring process.
Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Nicholas Rayta

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