Call Center Representative - CVS Health

Lincoln, RI

Posted: 10/10/2019 Industry: Customer Service/Call Center Job Number: 1635

Skills for Rhode Island’ s Future is recruiting candidates for CVS Health.  Please read more about Skills for Rhode Island’ s Future at the end of this job description. 

COMPANY NAME:  CVS Health
JOB TITLE:   Call Center Representative
LOCATION:  Lincoln, RI
HOURS:  2nd shift, Weekends and Holidays Required

Key Responsibilities:

- Resolve customer concerns via the phone, email, online chat or social media ensuring security while maintaining required confidentiality standards.

- Technical expertise to diagnosis, troubleshoot and provide technical guidance on the use of CVS.com/Prescription Management/Web/Mobile App and CVS Photo Digital functionality.

- Advanced analytical and problem solving skills to identify and provide immediate resolution.

- Ability to document clear and concise issue tickets accurately depicting the scope of the issue and outcome.

- Ability to learn and multi-task through multiple support applications.

- Escalate priority issues through ticketing application and follow up customer communication when required.

- Coordination with local CVS retail locations for resolution when necessary.

- Operational tasks and projects as assigned to support the business as needed.

Successful candidates will have:

- Verifiable High School diploma or GED is required, College degree preferred.

- 1+ years in a customer service role, or relevant experience.

- 1+ years MS Office experience.

- Experience providing customer service in a call center environment, collaborating with external vendors, working in retail or healthcare, making decisions independently and determining when escalation is necessary preferred.

- Excellent verbal and written communication skills.

- Superior telephone etiquette.

- Knowledge of principles and processes for providing world class customer service.

- Intermediate level in keyboarding skills and Microsoft Excel/Word.

- Ability to multi-task using various support applications simultaneously

HOW TO APPLY
For more information and a full job description, please visit Skills for Rhode Island’ s Future website at www.skillsforri.com/jobs.  Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and CVS Health will make the final hiring decisions. 


WHY APPLY THROUGH SKILLS FOR RHODE ISLAND’ S FUTURE
Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills for Rhode Island’ s Future’ s team will guide  and provide you with support  throughout the hiring process.
Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Nicholas Rayta

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