Call Center Representative - CVS Health

Lincoln, RI

Posted: 05/29/2019 Industry: Customer Service/Call Center Job Number: 1635

Skills for Rhode Island’ s Future is recruiting candidates for CVS Health.  Please read more about Skills for Rhode Island’ s Future at the end of this job description. 

COMPANY NAME:  CVS Health
JOB TITLE:   Call Center Representative
LOCATION: Lincoln, RI
HOURS:  2nd shift, Weekends and Holidays Required

Key Responsibilities:
  • Resolve customer concerns via the phone, email, online chat or social media ensuring security while maintaining required confidentiality standards.
  • Technical expertise to diagnosis, troubleshoot and provide technical guidance on the use of CVS.com/Prescription Management/Web/Mobile App and CVS Photo Digital functionality.
  • Advanced analytical and problem solving skills to identify and provide immediate resolution.
  • Ability to document clear and concise issue tickets accurately depicting the scope of the issue and outcome.
  • Ability to learn and multi-task through multiple support applications.
  • Escalate priority issues through ticketing application and follow up customer communication when required.
  • Coordination with local CVS retail locations for resolution when necessary.
  • Operational tasks and projects as assigned to support the business as needed.

Successful candidates will have:
  • Verifiable High School diploma or GED is required, College degree preferred.
  • 1+ years in a customer service role, or relevant experience.
  • 1+ years MS Office experience.
  • Experience providing customer service in a call center environment, collaborating with external vendors, working in retail or healthcare, making decisions independently and determining when escalation is necessary preferred.
  • Excellent verbal and written communication skills.
  • Superior telephone etiquette.
  • Knowledge of principles and processes for providing world class customer service.
  • Intermediate level in keyboarding skills and Microsoft Excel/Word.
  • Ability to multi-task using various support applications simultaneously

HOW TO APPLY
For more information and a full job description, please visit Skills for Rhode Island’ s Future website at www.skillsforri.com/jobs.  Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and CVS Health will make the final hiring decisions. 
WHY APPLY THROUGH SKILLS FOR RHODE ISLAND’ S FUTURE
Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills for Rhode Island’ s Future’ s team will guide  and provide you with support  throughout the hiring process.
Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Nicholas Rayta

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