Call Center & Customer Service Representative - CVS Health

Posted: 05/12/2020 Industry: Customer Service/Call Center/Retail Job Number: 1635

Job Description


Skills for Rhode Island’ s Future is recruiting candidates for CVS Health. Please read more about Skills for Rhode Island’ s Future at the end of this job description. 
 
COMPANY NAME: CVS Health 
JOB TITLE: Call Center /  Customer Service Representative 
LOCATION: Various Locations Across RI, MA, and CT 
HOURS: Full-Time, Part-Time 
 
Working  as a  Customer Service Representative at CVS Health means being on the front line of our mission to change and shape the face of health care.  
 
Key Responsibilities: 

You’ ll be the person who listens when our customers call, and through your skills and knowledge will make the complex issues around health care simple. You’ ll be a key part of CVS Health increasing access to quality care, delivering better health care outcomes, and lowering overall health care costs. Listen to our customers and voice the solutions that are part of shaping the future of health care. You’ ll guide them through the complex and confusing world of prescription insurance. 

Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.  Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member’ s questions on the first call. You have the ability to make an impact on others through this fun and fast paced Customer Care position. 

 
Successful candidates will have: 
 
6 months experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) 
 
About  CVS Health: 

We share a single, clear purpose: helping people on their path to better health. No matter your discipline or expertise, you’ ll be part of a team working toward a bold new approach to health care. 

Millions of times a day, close to home and across the country, we’ re helping people on their path to better health. Because we’ re present in so many moments, in ways that are more affordable and effective, we’ re able to positively influence health behavior and shape the future of health care for people, businesses and communities. 
 
It’ s a new day in health care. 

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’ s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’ re pioneering a bold new approach to total health. As a CVS Health colleague, you’ ll be at the center of it all. 

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. 

CVS Health is an equal opportunity/affirmative action employer.  

Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site. 

HOW TO APPLY 
For more information and a full job description, please visit Skills for Rhode Island’ s Future website at www.skillsforri.com/jobs. Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and CVS Health will make the final hiring decisions. 
 
WHY APPLY THROUGH SKILLS FOR RHODE ISLAND’ S  FUTURE 
Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work and on a path to a career that pays well. Skills for Rhode Island’ s Future’ s team will guide and provide you with support throughout the hiring process. 
 
Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work. 

Meet Your Recruiter

Onika Lord

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