Application Support Analyst - Ocean State Job Lot

North Kingstown, RI

Posted: 03/07/2019 Industry: Administration Job Number: 1412

Skills for Rhode Island’ s Future is recruiting candidates for Ocean State Job Lot.  Please read more about Skills for Rhode Island’ s Future at the end of this job description. 

COMPANY NAME:  Ocean State Job Lot
JOB TITLE:   Application Support Analyst
LOCATION: North Kingstown, RI

Key Responsibilities:
  • Provide Tier 2 support of production applications
  • Maintain application configuration including user security
  • Monitor application health and performance
  • Create knowledge base documentation and training materials for End User Support 
  • Create technical documentation for internal department consumption
  • Interpret, author and update technical and user documentation as needed
  • Prioritize and balance tasks across multiple applications
  • Interact effectively with both technical and non-technical users

Successful candidates will have:
  • Degree in Information Technology, or similar
  • Prior business application technical support experience required
  • Proven experience supporting mission critical applications.
  • Experience with HRIS, Kronos, QLIK, preferred
  • Basic knowledge in Windows desktop and server operating system
  • Knowledgeable of Relational Databases especially Microsoft SQL Server
  • Ability to understand systems and become SME of certain applications is a plus
  • Enjoy problem solving, connecting with end users and providing excellent customer service

For more information and a full job description, please visit Skills for Rhode Island’ s Future website at  Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and Ocean State Job Lot will make the final hiring decisions. 
Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills for Rhode Island’ s Future’ s team will guide  and provide you with support  throughout the hiring process.
Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

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