Citizens Access Specialist - Citizens Bank

Skills for Rhode Island’s Future is recruiting candidates for Citizens Bank. Please read more about Skills for Rhode Island’s Future at the end of this job description. 

COMPANY NAME: Citizens Bank
JOB TITLE: Citizens Access Specialist
LOCATION: Johnston, RI
HOURS: Full-time, 1st and 2nd shift (1 weekend shift required)

Are you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class customer service? Our Customer Service Representative role may be the right career choice for you. 

At Citizens Bank, we consider our colleagues to be our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Call Center teams. Bring your skills and expertise to our team. Our Call Center colleagues have the support and training needed to grow their careers and make a lasting impact. 

Key responsibilities: 

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

Successful candidates will have: 

• High School degree or equivalent
• Minimum 1 year of exceptional performance in a customer-facing role 
• Computer proficiency 
• Strong verbal communication skills 
• Positive and customer-focused mindset
• Strong listening and problem solving abilities
• Superior interpersonal skills with the ability to navigate through difficult situations
• Ability to multi-task in a fast-paced environment
• Detail-oriented with a strong sense of urgency. 

What Citizens offers:

• Guaranteed base salary with performance-based incentive bonuses
• Exceptional benefits such as medical, dental, and generous Paid Time Off policy
• Variety of work schedules to suit your lifestyle and needs 
• Career opportunities to develop your own potential, learn new skills, grow into new roles 
• Access to 401(k) with corporate match and Employee Stock Purchase Program
• Access to exclusive colleague offers on Citizens Bank products and services

HOW TO APPLY   

For more information and a full job description, please visit Skills for Rhode Island’s Future website at www.skillsforri.com/jobs. Applicants interested in this position will be screened by Skills for Rhode Island’s Future and the Citizens Bank will make the final hiring decisions.

WHY APPLY THROUGH SKILLS RI

Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills RI’s team will guide and provide you with support throughout the hiring process.

Skills RI has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.