Medicare Customer Service Representative - Blue Cross Blue Shield RI

East Providence, RI

Post Date: 07/23/2018 Job ID: 978 Industry: Customer Service / Call Center

Skills for Rhode Island’ s Future is recruiting candidates for Blue Cross Blue Shield of Rhode Island.  Please read more about Skills for Rhode Island’ s Future at the end of this job description. 

JOB TITLE: Medicare Customer  Service  Representative

LOCATION:    East Providence, RI

HOURS:  Full-Time, 11: 30am - 8: 00pm (4 weekdays &  1 weekend day)

PAY RATE: $15 per hour (plus merit increases & bonus based on performance)

  • Respond to Medicare members written or telephone  inquiries.  Educate members and clearly respond to inquiries concerning products, benefits and eligibility or billing.
  • Ensure compliance in all aspects of activities with internal policies as well as all regulatory agencies.
  • Identify cross-sell opportunities for ancillary products such as dental insurance
  • Maintain records of customer interactions, process changes to member accounts, record inquiry details and actions, and refer unresolved issues to appropriate internal departments for additional research.

Ideal Candidate:
  • High school degree (Associate' s degree preferred)
  • Up to two years’ experience in a customer service environment
  • Ability to work in a fast paced call center
  • Excellent communication and customer relationship and problem solving skills
  • Strong computer navigation skills
  • Must have flexibility to work weekends and shifts that are in the 8 a.m. to 8 p.m. time frame
  • Bi-lingual skills a plus (not required)



Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and the employer will make the final hiring decisions.


Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills for Rhode Island’ s Future’ s team will guide  and provide you with support  throughout the hiring process.

Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Nicholas Rayta

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