Medicare Call Center Representative - Blue Cross Blue Shield RI

East Providence, Rhode Island

Post Date: 04/13/2018 Job ID: 704 Industry: Customer Service / Call Center

Skills for Rhode Island’ s Future is recruiting candidates for Blue Cross Blue Shield of Rhode Island.  Please read more about Skills for Rhode Island’ s Future at the end of this job description. 

JOB TITLE: Associate Medicare Service  Representative

LOCATION:    East Providence, RI

HOURS:  Full-Time, 11: 30am - 8: 00pm (4 weekdays &  1 weekend day)

PAY RATE: $15 per hour (plus merit increases & bonus based on performance)

Responsibilities:
  • Respond to Medicare members written or telephone  inquiries.  Educate members and clearly respond to inquiries concerning products, benefits and eligibility or billing.
  • Ensure compliance in all aspects of activities with internal policies as well as all regulatory agencies.
  • Identify cross-sell opportunities for ancillary products such as dental insurance
  • Maintain records of customer interactions, process changes to member accounts, record inquiry details and actions, and refer unresolved issues to appropriate internal departments for additional research.


Ideal Candidate:
  • High school degree (Associate' s degree preferred)
  • Up to two years’ experience in a customer service environment
  • Ability to work in a fast paced call center
  • Excellent communication and customer relationship and problem solving skills
  • Strong computer navigation skills
  • Must have flexibility to work weekends and shifts that are in the 8 a.m. to 8 p.m. time frame
  • Bi-lingual skills a plus (not required)

 

HOW TO APPLY   

Applicants interested in this position will be screened by Skills for Rhode Island’ s Future and the employer will make the final hiring decisions.

WHY APPLY THROUGH SKILLS FOR RHODE ISLAND’ S FUTURE

Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills for Rhode Island’ s Future’ s team will guide  and provide you with support  throughout the hiring process.

Skills for Rhode Island’ s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Nicholas Rayta


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