Skills for Rhode Island' s Future (Skills RI) is recruiting Customer Support Specialists for Agoda in Providence, RI.
Please read more about Skills RI at the end of this job description.
JOB TITLE: Customer Support Specialist
RATE OF PAY: TBD based on experience
HOURS: Eight-hour shift, 9: 00am-9: 00pm
Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
Professionally handle high volume of inquiries from clients and customers
Be accountable for meeting individual (KPIs) and team goals
Understand and deliver business strategies and improve customer services through the execution of self-service
Demonstrate high degree of integrity and confidentiality
Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Perform office-based administrative duties whenever required
Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused
Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
Excellent command of spoken and written English required
Analytical thinking and high problem-solving skills
Stress tolerance and able to work under pressured environment
Willing to work in day shift to ensure we have service levels
Able to work on public holidays and weekends
Experience in customer service roles is desirable but not essential
HOW TO APPLY
Applicants interested in this position will be screened by Skills RI and the employer will make the final hiring decisions.
WHY APPLY THROUGH SKILLS RI
Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills RI’ s team will guide and provide you with support throughout the hiring process.
Skills RI has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.