Customer Support Specialist - Agoda

Providence, RI

Post Date: 08/01/2018 Job ID: 1010 Industry: Customer Service / Call Center

Skills for Rhode Island' s Future (Skills RI) is recruiting Customer Support Specialists for Agoda in Providence, RI.  

Please read more about Skills RI at the end of this job description.

 

JOB TITLE: Customer Support Specialist

RATE OF PAY:  TBD based on experience

HOURS: Eight-hour shift, 9: 00am-9: 00pm

 

RESPONSIBILITIES

Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)

Professionally handle high volume of inquiries from clients and customers

Be accountable for meeting individual (KPIs) and team goals

Understand and deliver business strategies and improve customer services through the execution of self-service

Demonstrate high degree of integrity and confidentiality

Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Perform office-based administrative duties whenever required

 

IDEAL CANDIDATE

Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused

Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills

Excellent command of spoken and written English required

Analytical thinking and high problem-solving skills

Stress tolerance and able to work under pressured environment

Willing to work in day shift  to ensure we have service levels

Able to work on public holidays  and  weekends

Experience in customer service roles is desirable but not essential

 

HOW TO APPLY   

Applicants interested in this position will be screened by Skills RI and the employer will make the final hiring decisions.

 

WHY APPLY THROUGH SKILLS RI

Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills RI’ s team will guide  and provide you with support  throughout the hiring process.

Skills RI has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

 

Dariela Delgado


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