Customer Service Representative - MOO

Lincoln, RI

Posted: 03/06/2018 Industry: Customer Service / Call Center Job Number: 657

Skills for Rhode Island' s Future (Skills RI) is recruiting Customer Service Representatives for MOO  in Lincoln, RI.  

Please read more about Skills RI at the end of this job description.

 

JOB TITLE: Customer Service Representative

RATE OF PAY:  $16 hour (plus shift differential)

HOURS:  1pm-9: 30pm, Monday - Friday (Temporary Training 9am-5: 30pm)

 

RESPONSIBILITIES

Respond  to customer inquiries via phone, email and online chat

Handle  inquiries ranging from order status, general product information, technical issues and pricing

Process  customer refunds, credits and returns requests

Escalate customer concerns  in a professional manner 

Identify  opportunities for site and process improvements and communicate  them to supervisor/manager

 

IDEAL CANDIDATE

High School Diploma Required – Associates or Bachelor’ s Degree Preferred

At least 1 year of  Call Center experience

Advanced computer skills – internet and email

Excellent oral and written skills

Enthusiasm, Initiative and Decisiveness

Problem-solving skills

French/Spanish/German/Italian language a plus

 

HOW TO APPLY   

Applicants interested in this position will be screened by Skills RI and the employer will make the final hiring decisions.

 

WHY APPLY THROUGH SKILLS RI

Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills RI’ s team will guide  and provide you with support  throughout the hiring process.

Skills RI has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Nicholas Rayta

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