Client Services Representative II - Bank of America

Riverside, Rhode Island

Post Date: 06/13/2018 Job ID: 856 Industry: Customer Service / Call Center

Skills for Rhode Island' s Future (Skills RI) is recruiting Client Services Representative II  candidates for Bank of America in Riverside, RI.  

Please read more about Skills RI at the end of this job description.

 

JOB TITLE: Client Services Representative II

RATE OF PAY:  TBD

HOURS: Full-time, 40 hours per week, 2nd shift

 

RESPONSIBILITIES

Provide inbound phone support of high value, high opportunity clients

Demonstrate  ownership of service inquires, resolve problems, understand  and apply  financial products and solutions in order to fulfill relevant relationship deepening opportunities

Meet and/or exceed minimum performance standards

Read and synthesize frequent updates and learning materials, often while on a  client call, and implement immediately into calls with accuracy

 

IDEAL CANDIDATE

Intermediate computer skills

Minimum of 1 year of experience engaging  with customers, beginning a conversation, building rapport, and handling  objections

1-3 years of experience  in written (including grammar and spelling) and verbal communications

Ability to provide a positive customer experience through creative solutions

 

HOW TO APPLY   

Applicants interested in this position will be screened by Skills RI and the employer will make the final hiring decisions.

 

WHY APPLY THROUGH SKILLS RI

Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work.  Skills RI’ s team will guide  and provide you with support  throughout the hiring process.

Skills RI has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Dariela Delgado


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