Call Center Representative (WFH Flex) - CVS Health

Woonsocket, RI 02895

Posted: 09/22/2021 Industry: Customer Service/Call Center/Retail Job Number: 2679

Job Description

Skills for Rhode Island’s Future is recruiting candidates for CVS Health. Please read more about Skills for Rhode Island’s Future at the end of this job description.

JOB TITLE: Call Center Representative (WFH Flex) 
LOCATION: Cumberland, RI 
HOURS: Full-Time 

The Customer Care Contact Center is actively hiring service focused professionals fielding inbound contacts from our Digital (Website, App, etc) customers. There is a need for bi-lingual Spanish speaking representatives as well as English speaking representatives. 

Key Responsibilities:

  • Answer incoming customer contacts from all channels including phone, email and online chat. 
  • Serve as a customer advocate for, Prescription Management, CarePass Program and CVS photo support needs. 
  • Helping customers navigate all CVS's digital platforms with the ultimate goal of having a satisfied customer at the end of the interaction. 

Required Qualifications:

  • Verifiable high school diploma or GED.
  • 1+ years of experience in a Customer Service position
  • Must be able to work remote and meet all work from home requirements (privacy, internet, etc).
  • Overall applicant must be flexible as this position includes remote working, evenings, weekends, and holidays.
  • Must be a Rhode Island resident or bordering state because this position is hybrid. 

Preferred Qualifications:

  • Experience in a call center environment in a retail or healthcare setting
  • Experience collaborating with external vendors

For more information and a full job description, please visit Skills for Rhode Island’s Future website at Applicants interested in this position will be screened by Skills for Rhode Island’s Future and CVS Health will make the final hiring decisions.

Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills for Rhode Island’s Future’s team will guide and provide you with support throughout the hiring process.

Skills for Rhode Island’s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.

Meet Your Recruiter

Nicholas Rayta

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